Product

IBM NS1 traffic steering

IBM NS1 traffic steering

Product designer

Release post

Team

Product designer

Product manager

Technical documentation

Back end engineers

Front end development

Become a network troubleshooting tool it was intended to be instead of the data visual tool it is behaving as.

When a website experiences a slowdown or an error the immediate thing to check is if it is dealing with a network issue.

Pulsar is not just a data tool but it needs to be tool that gets users to the next steps in understanding why an error might be occurring

When a website experiences a slowdown or an error the immediate thing to check is if it is dealing with a network issue.
Pulsar is not just a data tool and it needs to be tool that gets users to the next steps in understanding why an error might be occurring

When a website experiences a slowdown or an error the immediate thing to check is if it is dealing with a network issue.

Pulsar is not just a data tool and it needs to be tool that gets users to the next steps in understanding why an error might be occurring

What we tackled

Pulsar automation solution behaves as a blackbox. Met with PM and Back end to see what data we can pull.

Transitioning to a new design system, on call with front end and made fast pivots and updates to the file to avoid slow downs

I designed with ambiguity as I had to work in parallel with back end as they did not know what was and was not possible 

Design process

  1. Defined requirements with Product in discovery 

  2. User interviews with low fi prototypes 

  3. User interviews with mid fi prototypes

  4. Hi fidelity hand off with development

  5. Design iterations based of development limitations 

Big wins

Largest feature update for the product that was successfully released and it caused a +73.1% spike in customers on the page.

Portfolio 2024

United States