Product
Trial
Product designer
May 2025 - July 2025
Team
Product designer
Go-to-market product manager
UX research
Back end engineers
Front end development
Marketing
Getting users to the point of value
Based on our user metrics, we noticed new users are failing to use the tools that make NS1 connect valuable for large sites that need a stronger network support.
Create a new way for users to understand the value
A trial and both guides users on where they need to go and support them when they get stuck
Trial features
Brand new features to guide users to their first tasks
Smart search assistant panel
Curated tasks to show network engineers how to have a resilient network
Welcome banner
Consumable metrics
Completing the first task
When they reach the final task
Selecting purchase options
Process
Discovery
In person workshop and conducted user interviews
Feasibility meetings
Prototyping and testing
Conducted 4 user testing sessions
Revised content and trial expected journey
2nd round of testing
100% success on tasks and passed results to larger team
Hand off to development
Annotated designs and flows. Additionally designed the sign up email experience and purchase flow
Big wins
Launch and already gaining signs in less than 24 hours
Portfolio 2024
United States