Product

Trial

Product designer

May 2025 - July 2025

Team

Product designer

Go-to-market product manager

UX research

Back end engineers

Front end development

Marketing

Getting users to the point of value

Based on our user metrics, we noticed new users are failing to use the tools that make NS1 connect valuable for large sites that need a stronger network support.

Create a better proof of concept of NS1 that shows the value

A trial that both guides users on where they need to go and support them when they get stuck

New patterns

Solution

Brand new features to guide users to their first tasks

Smart search assistant panel

Curated tasks to show network engineers how to have a resilient network

Release 2 days early

Bumps in the journey

Product leadership misalignment

Pivot to sync with other product releases

Experimental design system patterns

Leadership change

Product leadership misalignment

Pivot to sync with other product releases,

Experimental design system patterns

Leadership changes

Process

Discovery

In person workshop and conducted user interviews

Feasibility meetings

Held meetings with front end and back end to discuss functions of the trail.

Held meetings with front end and back end on feasibility .

Prototyping and testing

Conducted 4 user testing sessions

Revision and prototyping

Revise and hi-fi's

Revised content and trial expected journey

2nd round of testing

100% success on tasks and passed results to larger team

Hand off to development

Annotated designs and flows. Additionally designed the sign up email experience and purchase flow

Big wins

Launch and already gaining signs in less than 24 hours and spike in sign ups by 50% since

Portfolio 2026

United States